Traffic Accident - What to do Next?

Saturday, 14 July, 2007 by insuranceinfo.com.my

· Be calm and do not panic.

· If there are injuries to any persons, call 999 for assistance.

· If there are no injuries, move your vehicle to a safe area away from traffic, where possible.

· Note the model and vehicle registration number of the vehicle(s) involved. Note the names and addresses of the other driver(s) involved.

· Note names and addresses of witnesses, if any.

· Sketch a simple diagram of the accident scene and the position of each vehicle right before and after the accident (Photos of the accident scene, if available, can be very helpful).

· Exchange information on the names of your respective insurance companies/takaful operators.

· Do not discuss on whose fault it was. This may complicate handling of your claims.

· If your vehicle needs to be towed, ensure that the vehicle will be sent to the correct workshop. Call your insurance company/takaful operator or its accident hotline number for the appropriate workshop.

· Report the accident to the police promptly.

· Inform your insurance company/takaful operator promptly even if you do not intend to make a claim. The third party involved in the accident may make a claim against your insurance company/takaful operator which would cause you to lose your NCD.

· Complete the claims form in full and include any additional relevant information. If in doubt, ask your insurance company/takaful operator for advice.